NVQ Level II Customer Service Apprenticeship

Gregory Abrams Davidson Solicitors

Apprenticeship summary

West Kirby branch. Monday – Friday 9.00am to 5.00pm, 35 hours per week. To provide high quality administrative support, assisting in the efficient, professional operation in the West Kirby office. Great opportunities to progress within the role and business.

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Closing date: March 25, 2026

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Wage:
£14,600 a year
Total hours per week:
35
Expected duration (weeks):
52
Positions (available):
1
Date posted:
March 5, 2026
Possible start date:
April 6, 2026
Apprenticeship level:

Intermediate

  • Operating switchboard and multiple incoming call services
  • Ensuring accurate messages are passed on to the correct person
  • Greeting clients and managing clients in reception area
  • Receiving monies and providing receipts to clients
  • Organise & log internal and external post (Royal Mail, DX and Deliveries)
  • Distribution of faxes and messages
  • Routine administration tasks and archiving storage
  • Recording of employee attendance and absence
  • Scanning and attaching post & documents to legal system
  • Organising hospitality requirements and providing secretarial support to various departments
  • Customer Service Practitioner Level 2
  • Off the job training (office based) with time scheduled out on a weekly basis, for apprenticeship work to be completed

Great opportunities to progress within the role and business.

Employer

Gregory Abrams Davidson Solicitors

Longstanding legal firm of solicitors providing first-class advice and meeting the legal needs of companies and individuals

Training

Training Provider:

HUGH BAIRD COLLEGE

Apprenticeship standard:

Customer service practitioner (level 2)