IT Technician Apprentice

This is an entry-level apprenticeship role designed to develop practical technical skills and knowledge in a real-world IT support environment, leading to a recognised Level 3 qualification.

Technical Duties:

• Provide first-line technical support to staff, students, and other users, both in person and remotely
• Assist with the maintenance, repair, and configuration of computers, laptops, and other IT equipment
• Install, configure, and update software applications, operating systems, and security patches as directed
• Carry out routine hardware and software housekeeping, including virus/malware checks, file recovery, and backup verification
• Assist in troubleshooting connectivity, software, and hardware issues, escalating complex problems to senior team members
• Support basic network infrastructure tasks, including configuration of switches, Wi-Fi access points, and printers under supervision
• Follow the college’s cybersecurity procedures, including safe handling of data, reporting suspicious activity or potential incidents to a senior team member, and supporting basic security housekeeping tasks such as account tidying and patch checks
• Help prepare and maintain IT equipment and consumables, including for teaching and learning spaces
• Maintain accurate inventory records, conduct stock checks, and manage device loan records
• Handle data and equipment in accordance with the college’s data protection and security policies
• Assist in the deployment of devices using endpoint management tools (e.g. Intune/SCCM) under supervision
• Contribute to maintaining documentation, including asset registers and support logs

College Responsibilities: 

• Actively promote Equality, Diversity, and Inclusion (EDI) in all aspects of the role
• Apply the college’s safeguarding policies and practices at all times to ensure the safety of learners and vulnerable adults
• Represent the IT department professionally and contribute positively to the student experience
• Comply with all college policies and procedures, including health and safety and data protection
• Undertake any other reasonable duties as directed by the Head of IT Security & Infrastructure or IT Team Leaders

Personal Development: 

• Actively engage with and complete all elements of the apprenticeship programme, including off-the-job training and end-point assessment
• Take responsibility for your own learning and development, seeking guidance from colleagues and mentors
• Attend relevant training, team meetings, and staff development activities as required
• Keep up to date with developments in IT and emerging technologies relevant to the role

• Information Communications Technician – Support Technician pathway Level 3
• Fortnightly attendance at Riverside College, Widnes

The apprentice will be able to apply for roles internally within the college.