Digital and AI Customs Apprentice

• Learn how international customs processes support global trade.
• Support the preparation and processing of customs declarations.
• Assist Customs teams with administrative and operational activities.
• Use digital systems to monitor shipments and customs activity.
• Explore how Artificial Intelligence can improve productivity and customer service.
• Help identify opportunities to automate repetitive tasks.
• Create guides and resources to help colleagues use digital tools confidently.
• Use Microsoft Copilot and other AI technologies to support daily work.
• Analyse data to identify trends, opportunities and improvements.
• Support digital improvement projects across the Customs function.
• Build dashboards, reports and presentations to communicate insights.
• Work with colleagues across Operations, Customer Experience and Technology teams.
• Continuously look for smarter, faster and more efficient ways of working.

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

• Microsoft 365
• Microsoft Copilot
• SaaS (Software as a Service) applications.

At Maersk, we’re connecting and simplifying global trade.

You’ll join a business that invests in its people, encourages innovation and gives you the opportunity to make a genuine impact from day one.

If you’re excited by technology, curious about Artificial Intelligence and want to build a future-proof career in Customs, this apprenticeship is the perfect place to start.