Customer Service Manufacturing Apprentice

A list of responsibilities include:

• Entering the sales order on SAP
• Maintains forecast and ensuring the order book is updated
• Creation of credit notes for returns from customers.
• Communicates clearly with customers in relation to delivery dates, possible delays and quality issues.
• Records delivery problems (NOTIF) and undertakes actions in order to resolve them.
• Develops a partnership with customers that is based on a good understanding of their needs.
• Ability to develop a good understanding and knowledge of the products that are produced locally and at other European plants.
• Gathers the required information for item creation and fills in new item requests
• Addresses logged invoice issues with the finance department
• Ensures that customer data is well maintained and that sales administration is kept in good condition
• Provides ideas/improvements for the processes within or related to the individuals working area

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Supply Chain Practitioner Standard.

The apprentice will be given sufficient time to undertake their “off-the-job” requirement of the apprenticeship during their working hours.

Throughout your time as an apprentice, you will be supported by both Envases and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available.

Training requirements will be discussed at the point of employment to suit your individual needs and business needs.

Most training and studying will be a combination of site-based and remote delivery.

Full-time job available upon successful completion of the apprenticeship.