Job Description
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
Maintain accurate data on relevant case management system
Comply with set client SLA’s
Ensure quality service standards and productivity levels are maintained to a high standard
Allocate new claims and set strategies
Carry out supervisory tasks appropriate to level
Assist with training and mentoring team members
Undertake appropriate additional tasks provided by the Team Leader
Attend Client review meetings and assist with client project work where applicable
Build and maintain excellent relationships with Clients
Experience, Skills and Qualifications
Minimum 5 years claims handling experience
Experience dealing with quantum up to £50k
Significant experience dealing with complex liability and quantum issues
Excellent attention to detail
Strong communication and negotiation skills
Effectively prioritises workload
Experience providing training or mentoring and supervising
Strong Client relationship skills
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
