Job Description
Your new company Are you an experienced team leader who leads from the front? If so, I want to hear from you!
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional team leader to join their expanding business. Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed. Your new role The position is offered full time from Monday to Friday with a hybrid model in place. Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
Some of your duties will include but not limited to Provide cover when the Team Manager is absent
Liaise regularly with the Team Manager to align priorities
Support day-to-day management of team rotas and work distribution
Liaise with internal teams to support timely resolution of complex cases.Contact customers who have requested management escalation
Carry out quality control checks on completed cases and calls.Provide feedback and coaching to improve performance and compliance
Strong understanding of Business Support policies, processes and operations.
Understanding of regulatory requirements, including Consumer Duty and complaints handling
Awareness of operational risk What you'll need to succeed Proven history of working within financial services or an office-based team leader position
Strong communications skills Personable and professional Passion for going that extra mile and developing staff
Exceptional eye for detail What you'll get in return Competitive salary at between £33,000 and £35,000 per annum Hybrid working Great city centre location Friendly and supportive team 25 days holiday plus bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
