Job Description
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF AN NIGHT AUDITOR AT THE MUNICIPAL
HOTEL & SPA MGALLERY
What you'll be doing...
As the Night Auditor, you play a pivotal role in supporting
our overnight operation, upholding the refined standards of the Municipal
MGallery. Whilst supporting the Night Manager and Assistant Night Manager,
you will ensure that our late arrivals have a warm hospitable welcome and that
our in-house guests sleep soundly within 5* luxury.
In this role, you ensure the transition from day to night
remains seamless and invisible to our guests. You will assist the management
team in taking responsibility for guest safety, financial accuracy through the
Night Audit.
Key Responsibilities:
Leading the Vision
• Uphold the MGallery “Memorable Moments” philosophy throughout the night.
• Ensure consistency of five-star service standards across all overnight
touchpoints.
Operational Excellence
• Complete the Night Audit with absolute accuracy.
• Ensure all financial reporting is precise, compliant and completed on time.
• Complete Guest check-ins for late arrivals to brand standard.
Guest Relations
• Promptly respond to any Guest requests or queries in house, by phone and by
email.
• Confidently handle late arrivals, early departures, and guest concerns with
polished empathy.
• Resolve issues calmly and professionally, reflecting luxury brand standards.
Safety & Security
• Comply with overnight Fire Marshall and Health &
Safety procedures.
• Conduct regular security patrols of the hotel and historic premises.
• Ensure the safety, security, and well-being of guests, colleagues and
property.
The Ideal Candidate
• Previous experience in a Front Office or Nights within a
luxury hotel or 4* hotel and above.
• Proven ability to carry out Security procedures ensuring the safety of our
guests and team.
• Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit
procedures.
• Confident and personable with a calm, reassuring approach.
• Passionate about luxury hospitality and delivering personalised guest
experiences.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH
