Job Description
CUSTOMER SERVICE/INTERNAL SALES ACCOUNT MANAGER
BROMBOROUGH
Amcor is a global leader in packaging solutions. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety with 70,000 colleagues across 140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
About the role
As an Internal Sales Customer Account Manager, you will play a key role in supporting our sales operations. You will be responsible for administrating customer accounts, processing orders, coordinating with manufacturing, logistics and planning to ensure that delivery dates are achieved. This role is ideal for someone with a strong background in internal sales.
Key responsibilities to include:
- Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders.
- Work with sales teams to support/develop new business opportunities; onboarding management
- Develop and maintain positive business relationships with customer portfolio
- Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
- Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
- Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.
- Ensuring the customer has a positive experience whilst maintaining our commercial position.
- Maintain high levels of organisational effectiveness, communication, and attention to detail.
- Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.
Qualifications
- Working experience within a sales, customer service, or internal sales environment.
- Strong communication skills, with the ability to build effective relationships across a diverse customer base.
- Commercially aware, with the ability to identify opportunities to grow sales and add value.
- Highly organised, with the ability to prioritise and manage multiple tasks in a fast-paced environment.
- Strong attention to detail and accuracy, particularly in order processing and stock management.
- Competent in Microsoft Office (Word, Excel, Outlook)
- Previous experience with Navision would be an advantage but training is available
- Exposure to manufacturing and / or packaging industries would be an advantage
- Proactive, self-motivated, and results-oriented approach.
- Ability to work collaboratively within cross-functional teams.
Individual attributes
- Team working
- Proactive and solution focused
- Ability to prioritise duties while maintaining flexibility
- Excellent communication skills
- Integrity
- Results focused
- Resilient
