Job Description
1. Reports to:
CEO/Founder
2. Directly responsible for the line management of:
All staff in the company working alongside the COO.
3. Job Purpose:
Optimise the company's operating capabilities, build structure, accountability and repeatability ensuring the customer always receives on-time, high quality products and service.
Lead on strategies to safeguard assets and stock while achieving growth targets and profit margins. Team up with management to implement business strategies.
Objectives of this role
Develop & Drive organisational vision, operational strategy, and hiring levels/plans
Translate strategy into actionable steps for growth, implementing organisation-wide goal setting, performance management, and annual operations planning.
Work with the COO to ensure operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organisational goals are met.
Any thing else you can think of .
Serve as strategic thought partner to the Consumer Business Unit and broader organization
Build our brand awareness in the European market
Look ahead at trends and commercial information and plan for the future to ensure we always move forwards as a business
4. Main Responsibilities and Duties:
Work with COO to performance manage staff members; sickness, capability, conduct and disciplinary/grievance issues do you want this? As I thought this is what you want to do
Effectively lead teams through the implementation of all company policies and procedures.
Analyse internal operations and identify areas for process enhancement. Do you want this? As I thought this will be your role you do not want many changes?
Implement business strategies and plans that align with the short- and long-term objectives. Through the leadership team
Drive the companys operating capabilities to surpass customer satisfaction and retention, and company goals.
Assess and implement improved processes and new technologies and collaborate with management regarding the implementation of these improvements.
Manage expenses aggressively to ensure that the company achieves profitability and introduce tactical initiatives to address theft and other losses.
Anything else you can think of
Develop frameworks, methodologies and conceptual approaches needed to provide guidance for meeting client marketing objectives
Develop specific action plans with business leaders in Merchandising, Marketing, Store Operations and Supply Chain to realize opportunities, address shortfalls, and implement a longer-term corporate vision
Create executive communication material to assist with trade-off and decision making
Identify, assess, and evaluate new business opportunities, including strategic partnerships,
In cases where testing is required, design, implement, and supervise field implementation of new programs and ideas
Cultivate new and existing client business development opportunities for the Customer Experience Practice
Collaborate to create a digital strategy and roadmap for an optimized and connected customer experience
Teach and inspire others to adopt empathic and creative approaches to solving strategic business problems
Quality Assurance
Helping the company to promote high morale and communicate the companys operating policies and safety measures
Ensuring compliance with laws and regulations
Ensure the company procedures comply with employment regulations
Making sure that all employees are compliant with company policies
In addition:
To work in accordance with the Companys commitment to Equality, Diversity and Inclusion and promote and positively encourage Equality, Diversity and Inclusion practices.
To comply at all times with the Companys Health and Safety Policy and Procedures which are underpinned by the latest legislative requirements for Health and Safety at work, undertaking all mandatory training.
To undertake all duties in accordance with the Data Protection Act and General Data protection Regulation (GDPR).
To ensure you support, engage and promote the Companys values in all aspects of your role. Ensuring you work co-operatively with colleagues
To undertake continuous development on a personal and professional basis relevant to the post and as appropriate.
In addition to the above you may be required to undertake such other duties as may reasonably be required to support the business.
