Job Description
Salary: £62,000 - 65,000 per year
Requirements:
- CCNP Enterprise / Security (or equivalent hands-on experience)
- Strong enterprise Cisco firewall experience (FTD/FMC)
- Hands-on knowledge of Cisco ISE, DNAC, SDA, and SD-WAN
- Advanced networking fundamentals: TCP/IP, routing & switching (BGP, OSPF, MPLS, VLANs, STP)
- Experience with SD-WAN solutions (Viptela, Meraki, Fortinet)
- Exposure to cloud networking (AWS, Azure, GCP)
- Experience with monitoring tools such as Zabbix
- Strong grasp of network security principles
- Experience handling live security incidents
- Familiarity with SIEM platforms (Splunk, QRadar, Sentinel – desirable)
- Understanding of ISO 27001, NIST, GDPR
- Confident, professional client-facing communication
- Calm and effective during high-severity incidents
- Strong attention to detail and documentation discipline
- Ability to manage priorities across multiple customers
- Natural mentor and technical leader
- 3+ years experience in networking/security, ideally within an MSP or service provider
- Degree in IT, Computer Science, or equivalent experience
- ITIL Foundation (or willingness to obtain)
Responsibilities:
- Act as L3 escalation for complex issues across LAN, WAN, SD-WAN, and hybrid cloud environments
- Support multiple customer networks in a fast-paced MSP environment
- Work across multi-vendor infrastructures, primarily Cisco, with exposure to Fortinet and Juniper
- Support onboarding, migrations, and network transformation projects
- Troubleshoot and manage firewalls, VPNs, WAFs, IDS/IPS
- Investigate and respond to real-time security alerts and incidents
- Ensure customer environments align with security policies, standards, and compliance frameworks
- Serve as the final escalation point for P1 / P2 incidents
- Lead incident bridges with customers and internal teams
- Perform root cause analysis (RCA) and produce clear, client-facing reports
- Implement changes in line with ITIL-based change management
- Ensure incidents and requests meet SLA / OLA commitments
- Provide technical input into service reviews and reporting
- Identify opportunities for automation, optimisation, and service improvement
- Analyse monitoring alerts to prevent customer impact
- Fine-tune monitoring thresholds per environment
- Optimise performance, availability, capacity, and security posture
- Develop scripts and automation for repetitive operational tasks
- Contribute to configuration standardisation across clients
- Maintain high-quality documentation and runbooks
- Mentor L1/L2 engineers and support their technical development
Technologies:
- AWS
- Azure
- Cloud
- Cisco
- Firewall
- GCP
- Support
- ITIL
- LAN
- MPLS
- Network
- Security
- Splunk
- TCP/IP
- Zabbix
More:
We are a specialist network infrastructure and managed services provider, trusted by organizations across various sectors such as logistics, manufacturing, retail, hospitality, public sector, and chemical industries. As a Cisco partner, we focus on intent-based networking, helping customers transition to secure, resilient, and intelligent network environments. Our managed services practice differentiates us as we support customers running mission-critical networks, acting as master systems integrators on large automation projects. You will join a collaborative and highly technical team where your voice is heard, your growth is supported, and your expertise is valued. We offer a competitive salary package, hybrid work model, paid certifications, and a range of employee benefits, including generous holiday and pension contributions.
last updated 21 week of 2026
