Job Description
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A SPA HOST
AT THE MUNICIPAL HOTEL & SPA MGALLERY LIVERPOOL
What you'll be doing...
Our Municipal MGallery pillars
are founded on the Heartist® guest connection and our exceptional service. When
you enter our hotel you will be “wowed” and we aspire for our guests to be
bowled over too from the moment they explore our Luxury 5 Bubble Awarded Spa.
Our Heartists are our team, the heart of the hotel, who strive to make meaning
in every moment from check in to departure. Our Spa Host’s create a luxurious,
personalised experience for guests, offering a 5* journey of service that
ensures exceptional care, relaxation, and a rejuvenating atmosphere for
ultimate comfort and well-being.
WHAT WE NEED FROM YOU
We hire mostly on personality
& potential but here are a few of our requirements..
- Proactivity in maintaining the Spa to the highest standard at all times.
- A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery luxury brand.
- Exceptional team work skills.
- Experience or Knowledge with Pool/Water Testing is desired but not essential
- Passion filled Spa Enthusiast driven by quality care and wellness.
- Excellent presentation skills and attention to detail demonstrating adaptability to change.
- A customer focussed approach in maintaining luxury environments and guest journey from the moment of guest arrival through to departure
- Flexibility on shift times during weekdays & weekends varying from 6.15am start to 9pm finish based on allocated shift time, inclusive of shifts inbetween.
Other duties include;
- Leading client show rounds to demonstrate all Spa offerings and the ultimate journey of relaxation and wellness.
- Providing expert advice by identifying individual guest needs and promoting all our spa offerings from treatments, thermal experience, food and beverage to retail products.
- Maintain hygiene, cleanliness and H&S requirements. Taking pride in all areas of work within the Spa and pool areas both within guest view and behind the scenes
- Completion of host duties ensuring efficiency of column dispersion, communication with guests and your departmental colleagues from around the hotel
- Stock control, management, cash handling, banking and accurate reporting.
- Time management and proactivity taking ownership and pride of the whole Spa through teamwork.
- Pool emergency responder duties.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. We guarantee all our team members an equal split of all hotel gratuities based on number of hours worked - our combined passion and dedication drives overall hotel success.
The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH
