Receptionist

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Staybridge Suites Liverpool offers comfortable fully-equipped studio and one-bedroom suites in the Royal Albert Docks area of Liverpool.

Liverpool Lime Street Station is a twenty-minute walk, with Moorfields and Central Stations both just ten minutes away. The M62 motorway is a twenty-minute drive and Liverpool John Lennon Airport (LPL) is 25 minutes by taxi. Work delegates can make use of our 14-capacity Den Meeting Room and have 24-hour access to the business centre's copying and scanning services, as well as complimentary Wi-Fi. During your stay, workout in our 24/7 Fitness Centre, stock up on provisions from The Pantry, and why not join us for our Staybridge Social events, where you can enjoy a drink and bite to eat on us three times a week.

Explore Liverpool from our centrally located hotel. You can find us right opposite the new Liverpool Experience Campus (LEX) and our hotel is part of the iconic Royal Albert Docks. Enjoy all that our city has to offer during your stay with us including the famous Wheel of Liverpool, The Beatles Story museum, the Tate Liverpool and a great selection of bars and shopping right on our doorstep.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

· To
be fully conversant with the facilities, services and special promotions
offered by the hotel and to pass this information on to the guest whenever the
possibility arises.

· To
have a full working knowledge of the reward programme and its benefits – taking
every opportunity to enrol new members.

· Ensure
that all charges are correctly posted to the guests bills following the
standard procedures.

· Deal
with cash, cheque and credit transactions in accordance with the hotel and
company policy, and to ensure that any discrepancies are reported immediately.

· Ensure
all messages received for guests are passed on accurately and as quickly as
possible.

· Operate
the hotel switchboard and deal with all internal and external calls, according
to procedure.

· Deliver a
guest experience that is unique and brings the brand to life.

· Anticipate
guest needs, act upon and follow up guest requests and deliver a level of
service and responsiveness that generates guest satisfaction.

· Ensure IHG
values are implemented in hotel’s daily operations.

· To
actively support other departments and take action when assistance is needed.

· Ensure
that the whole of hotel operations run smoothly from the guest prospective.

· To have a
full understanding of all systems and programmes

· To
display a pro-active and innovative approach to training

· Some Duty
Manager activities may be included

WHAT WE NEED FROM YOU

A people person with a knack for making connections and creating memorable guest experiences.Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .