Job Description
Location: Stepping Stones
Salary: £13,495 per annum
Hours: 19.3 hours per week (shifts from 7pm – 7am – following a 2 on 6 off pattern including weekends and bank holidays)
Job Type: Permanent/Fixed Term
Shortlisting: TBC
Interview: TBC
Why this role would be great for you
As a Night Support Assistant at You Matter, you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing mental health crisis. Your role as a Night Support Assistant will be to create a safe environment that empowers residents to make positive changes in their lives. There are times in all our lives when we experience periods of crisis. Some of us need extra support to help us through these times, and hospital admission is not always the best option. Stepping Stones is a partnership with Mersey Care that provides eight beds of accommodation and support 24 hours a day, 7 days a week, for people in mental health crises.
What your week may look like
Welcoming new residents in line with the service’s policies and procedures, carry out risk assessments and support people during their 7-day stay in service.
Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance.
Advocate for social inclusion of the people you support ensuring they can access health and financial support where required.
Maintaining excellent relationships with our key referrers, responding to referrals promptly and communicating daily with our Mersey Care providers.
Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams.
Holding daily therapeutic activities in service encouraging participation and involvement from the residents.
Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services.
Ensuring all health and safety and maintenance issues are raised in a timely manner.
Participating in team meetings, supervision and reflective practice – encouraging open & transparent feedback where continuous improvement is encouraged.
Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all the work that you do.
Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
What We Can Offer You
Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.
The skills we are looking for
EXPERIENCE –
Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
Experience of risk assessment and safety planning
Experience managing incidents, maintenance or health and safety concerns
Experience leading or supporting a staff team in a high-risk environment
Strong administrative and case-recording skills
KNOWLEDGE –
Understanding of trauma-informed and person-centred practice
Knowledge of safeguarding
Understanding of complex needs including mental health, substance misuse and offending
EMPATHY and RESPECT –
Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
Compassionate, professional and non-judgemental approach
Confident, energetic and self-motivated
COMMITMENT –
Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
Commitment to reflective practice and continuous professional development
ORGANISATION –
Creative and solution-focused approach to complex situations
Excellent organisational and time-management skills
Strong negotiation and mediation skills
Respected by peers and able to motivate others
COMMUNICATION AND COMPUTER LITERACY –
Demonstrable verbal and written communication skills
Excellent communication, engagement and interpersonal skills
Ability to build rapport with colleagues and people we work alongside
Confident using Microsoft Word, Outlook and Windows-based systems
Experience of case management or recording systems
What is a nice to have
Qualification in Health and Social Care, Mental Health or another relevant subject
Experience working in a customer facing role and a desire to support people to make a positive impact/change in their lives
Experience of working within a psychologically informed working environment
Knowledge of housing management and IT databases
Awareness of benefits and how they work including Universal Credit and other welfare systems
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
