Job Description
Emergency Home Responder
Progress Lifeline - Crosby
Ideal for Retirees, Semi-Retired Workers & Ex-Forces Personnel
“You walk in and see worry on their face - you’re the one that lifts the worry away.”
Progress Lifeline provides a 24/7 emergency response service, helping people stay safe and independent at home. We’re recruiting Emergency Home Responders in Crosby, well suited to retirees, semi-retired workers and people with armed forces or emergency service backgrounds.
Why this role suits retirees & ex-forces
Many of our responders are retired or semi-retired. Others come from military or emergency service backgrounds. What they have in common is a calm, steady approach and a desire to use their experience to help others.
Your natural reliability, judgement and people skills make you a perfect fit for this work.
About the role
Working from home, you will:
- Respond to emergency alarm calls locally
- Reassure customers and assess situations calmly
- Assist people following non-injury falls using specialist equipment
- Focus on dignity, reassurance and safety
- Work independently with support from our 24/7 Control Centre
“Being able to stay safe in your own home means everything.”
Full training is provided - no care experience required.
What you’ll need
- You’ll be based in the Crosby area and respond to calls across the wider local Lifeline service area
- Full UK driving licence and your own vehicle
- Calm, reliable and compassionate approach
- Willingness to work night / on-call shifts
Pay, leave & benefits (summary)
- £26.22 paid for each on-call standby shift
- £18.90 per callout (up to 90 minutes)
- £12.97 per hour for callouts over 90 minutes
- Mileage reimbursement for all journeys
- Annual leave linked to rota pattern, plus pro-rata bank holidays
- A day’s leave for your birthday
- Pension with matched contributions up to 7.5%
- Uniform and full training provided
- Wellbeing and development support
Progress Housing Group is a Living Wage accredited employer.
A full explanation of pay and shifts will be provided at interview.
“When they say thank you - you really feel it.”
Apply now
If you’re looking for flexible, meaningful work that supports your local community, click Apply Now.
