Job Description
SUPPORT WORKER (ADVANCED LEVEL) COMPLEX CARE
Location: CH60, Wirral
Hours: Days 08:00- 20:00 waking nights 20:00 08:00 Monday Friday initially, increasing to include weekends once the full support package is established.
Pay: £16.66ph days and walking nights, sleeps £12.71ph plus 12.07% holiday pay
Essential: Driver with a clean UK licence (manual or automatic)
About the Role
Thriving are recruiting experienced Support Workers (Advanced Level) to join a specialist complex care package supporting a young man with complex health needs living at home in the Wirral.
You will work as part of a small, dedicated team, delivering calm, consistent, person-centred care. This role is ideal for someone with strong clinical confidence, excellent communication skills, and a genuine commitment to high-quality, relationship-based support.
Support Workers will attend shifts alongside a Team Leader, ensuring safe, structured and well-coordinated care throughout the day.
About the Service User
You will be supporting a young man who requires assistance with:
- Personal care and hygiene
- Medications
- Seizure management
- Nutrition support
- Moving and handling, including hoists and slings
He communicates non-verbally and benefits from:
- Calm, reassuring support
- Sensory interaction
- Time outdoors
- Consistent, relationship-based care
Key Responsibilities
- Deliver safe, high-quality, person-centred care
- Support daily routines, personal care, and meaningful activities
- Follow support plans, risk assessments and clinical guidance
- Work collaboratively with the Team Leader, family and professionals
- Maintain accurate, clear documentation
- Promote dignity, independence and emotional wellbeing
- Contribute to a positive, calm and supportive team culture
Experience & Skills Required (Advanced Level)
We are seeking Support Workers who meet Advanced Level criteria:
- Extensive experience in care or support in a complex care environment (typically 4+ years)
- Holds an NVQ Level 3 minimum
- Experienced in high-dependency support needs (e.g. peg feeding, seizure management)
- Confident supporting complex health needs
- Experience with neurological conditions and epilepsy
- Skilled and confident in moving and handling, including hoists and slings
- Strong spoken and written communication skills
What We Offer
- Competitive pay
- A stable, specialist care package
- Supportive leadership and a positive team environment
- Job shadowing with the Clinical Lead, Team Leader and family
- Hands-on support from the Clinical Lead Nurse
- Free online training and ongoing development
- Refer-a-Friend scheme (up to £500)
- Flexible PAYE holiday pay
