Job Description
Introduction
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About The BUSY Group…
The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.
Description
About the Role
We’re looking for a motivated Service Delivery Officer to support the administration and delivery of key national programs, including the Scholarships Program for Early Childhood (VIC & SA).
As a Service Delivery Officer, you will play a key role in ensuring smooth, accurate and compliant administration of our education and scholarship programs. Your day will include:
- Assessing and processing applications and payments under program guidelines
- Responding to email, phone, web and social media enquiries within KPIs
- Providing clear, friendly information to clients across Australia
- Managing inbound and outbound customer service calls with professionalism
- Maintaining accurate electronic filing systems and data integrity
- Documenting detailed file notes and ensuring compliance with contractual requirements
- Working collaboratively as part of an extended service team
- Managing your workload to meet deadlines and performance targets
- Upholding child safety principles and organisational values
Why Join BUSY At Work?
- Be part of an organisation improving social equity and creating positive change
- Support programs that help young people, families and communities
- Work with a friendly, supportive team who live our values: Inclusive, Excellence, Resilience, Integrity and Innovation
- 4 additional paid annual leave days - 3 Christmas closure days and an Annual My BUSY Day Off
- Enjoy a hybrid work model, collaborating in the office and working from home
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program with Sonder Wellbeing App
Skills And Experiences
What You’ll Bring
This role is perfect for someone who enjoys structured work, helping clients, and being part of a high‑performing service team. If you’re self‑motivated, organised and love contributing to meaningful programs, you’ll thrive here. You will have:
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to manage competing priorities and work to timeframes
- A positive, adaptable attitude in a changing environment
- High ethical standards and commitment to quality
- Confidence using digital systems and maintaining accurate records
- A proactive, team‑focused mindset and enthusiasm for continuous improvement
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.
