Job Description
Operations Manager (Cleaning & Facilities)
Liverpool | Full-time
£38,000-£42,000 (flexible for the right person)
The Opportunity: We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.
The Role:
This is a hands-on, high-impact position at the heart of a busy operation.
You'll ensure everything runs smoothly day-to-day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way.
We're looking for someone equally comfortable being on-site supporting the team as they are planning ahead, improving processes, and driving performance.
Main Responsibilities to Include:
- Oversee day-to-day operations across a growing client portfolio
- Lead, support, and develop a team of 24+ staff
- Manage rotas, scheduling, and holiday cover
- Handle operational challenges (sickness, last-minute gaps, changes)
- Carry out regular site visits to maintain quality and support delivery
- Manage stock control across multiple sites
- Build and maintain strong client relationships
- Identify improvements across systems, processes, efficiency, and commercial performance
- Support onboarding of new and larger client contracts
- Assist with recruitment, onboarding, and team development
- Contribute to operational scalability and future growth planning
The Ideal Candidate:
- Experience managing teams in cleaning, facilities, hospitality, or similar
- Highly organised with strong problem-solving ability
- Proactive, hands-on approach
- Comfortable working both in the office and out on-site
- Strong communicator with staff and clients
- Commercial awareness and ability to spot growth opportunities
- Confident using systems and managing operational data
Importantly, we're keen to meet someone with an entrepreneurial mindset someone who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business.
Why Join:
- Work closely with the business owner and influence direction
- Play a key role in a growing, ambitious company
- Make a visible impact with your ideas and improvements
- Be part of a supportive, down-to-earth team
Package:
- £38,000-£42,000 salary (flexible for the right candidate)
- 20 days holiday + Christmas shutdown
- Pension
- Mileage / travel expenses covered
- Primarily office-based with regular site visits and operational support in the field
- Full UK driving licence required
- Long-term growth and development opportunity
Interview Process..
Face-to-face interview process, including time with the team and exposure to day-to-day operations.
