Customer Service Apprentice

Apprenticeship summary

The main purpose of the role is to assist the Customer Service Assistant and help with the smooth running of the central office function.
The apprentice will be expected to work closely with colleagues across the business whilst learning and assisting with all administrative duties associated with a small business.

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Closing date: August 24, 2026

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Wage:

£15,392 a year

Total hours per week:

37

Expected duration (weeks):

52

Positions (available):

1

Date posted:

August 12, 2026

Possible start date:

September 1, 2026

Apprenticeship level:

Intermediate

Working closely with colleagues across the business (in particular the After Sales & Customer Service Coordinator and Engineers) the apprentice will learn all aspects of customer service and sales order administration in a small and friendly office environment.

The apprentice will report support the After Sales & Customer Service Coordinator to ensure Cyclone continues to provide its customer with the highest standards of service.

The apprentice will initially report directly to the Managing Director but will work alongside the After Sales & Customer Service Coordinator.

General administration
Stationery ordering
Courier booking
Photocopying
Filing
Postage
Answering the telephone
Greeting Customers
Customer enquiries
Booking appointments
Supporting the sales team with quotations and invoices
Arranging servicing and repairs
Updating customer records
Updating spreadsheets
Updating office wipeboards
Product understanding

In-house training in all areas of administration and in-house product training.
Remote apprenticeship with master classes, held online or in person.

Potential to become Customer Service Assistant or Sales Administrator.

Employer

CYCLONE TECHNOLOGIES LIMITED

Cyclone Technologies is one of the leading providers of mobility aid technology. Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK. We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikes

Training

Training Provider:

CHESHIRE COLLEGE SOUTH AND WEST

Apprenticeship standard:

Customer service practitioner (level 2)