Practice Receptionist Apprentice

HOLMLANDS MEDICAL CENTRE

Apprenticeship summary

Holmlands Medical Centre are looking to recruit an Apprentice to work within our GP Practice as part of our experienced administration and clinician team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: September 13, 2026

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Wage:
£15,600 a year
Total hours per week:
37.5
Expected duration (weeks):
52
Positions (available):
1
Date posted:
August 12, 2026
Possible start date:
September 14, 2026
Apprenticeship level:

Intermediate

  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Scanning and read coding documents
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Knowledge, Skills, and Behaviours
  • Level 1/2 Functional Skills English (if required)
  • Level 1/2 Functional Skills maths (if required)
  • End-Point Assessment
  • Great opportunity for an introduction to NHS (Health and Social Care Integrated Systems)
  • We fully encourage training and development to further your career

Employer

HOLMLANDS MEDICAL CENTRE

Holmlands Medical Centre is a GP Practice based in Prenton. We treat minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

Training

Training Provider:

WIRRAL METROPOLITAN COLLEGE

Apprenticeship standard:

Customer service practitioner (level 2)