Apprentice Office Administrator

• Assisting with organising documents and general office administrative tasks
• Handling incoming phone calls and directing enquiries to the appropriate team members
• Supporting the entry of sales orders into the system
• Assisting with issuing invoices and maintaining accurate records
• Helping to keep customer information up to date
• Providing support and cover for the Sales and Administration teams as required
• Updating customer portals, including learning to manage the full workflow from entering customer orders through to issuing invoices
• Helping to maintain the scheduling plan spreadsheet for your assigned region
• Supporting the planning and allocation of scheduled work, learning to work several months ahead to assist Management with resource planning
• Assisting with responding to call out requests, prioritising tasks, and arranging engineer visits
• Helping organise installation and planned water hygiene works
• Liaising with equipment production, chemical production, SSD, and sales/account managers regarding availability and delivery
• Ensuring correct RAMS are issued to site contacts in advance (with support)
• Assisting with checking and generating monthly job sheets before issuing them to engineers
• Supporting the process of signing off completed jobs and updating Lotus Notes with information for C4/C5 works
• Sending completed reports to customers once checked

Level 3 Business Administrator Apprenticeship Standard including:

• Knowledge, Skills and Behaviours
• End-Point Assessment

• Possibility of a full-time position upon successful completion of the apprenticeship