Customer Service Specialist Apprenticeship
World Options Ltd
Apprenticeship summary
Our partner company, World Options Ltd, is looking for a motivated and confident individual to join their team as a Sales and Customer Service Apprentice. This is a great opportunity to begin a career in logistics and parcel delivery solutions, working with both UK and international services.
Closing date: December 10, 2025
Advanced
- Making outbound sales calls to prospective business clients
- Preparing proposals and quotes for new customers
- Providing excellent customer support
- Upselling and promoting our UK same day delivery service
- Building strong relationships and helping customers find the right delivery solutions
- Training at work
- Online workshops
- Career progression opportunities
Employer
World Options Ltd
World Options was established in 2003 and has since grown into a leading provider of simple and affordable shipping solutions for businesses. The firm was founded by CEO: Stewart Butler, after years of experience working with leading international shipping companies. Back then there were fewer carrier companies on the market, which was dominated by the big names in the industry such as DHL, UPS, TNT and FedEx. At that time many small to medium-sized businesses that had shipping requirements had to ship their goods manually by making telephone calls direct to the carriers and completing shipping rate sheets themselves. But this presented a problem - there was very little visibility of what would happen to their shipments after they were collected, and it would take hours upon hours for those businesses to contact the carriers to find out what was happening with their shipments.
Training
ACCESS FURTHER EDUCATION LIMITED
Apprenticeship standard:Customer service specialist (level 3)