Student Support Officer Apprentice

• Ensure the health and safety of everyone entering the college
• Greet and welcome students and visitors and provide refreshments if required
• Answer incoming calls, directing them through the company and taking messages
• Provide information and answer queries from current students as well as walk-in students
• Produce letters for students
• Prepare notices, posters & updates for the noticeboards
• Prepare documents for the registration of new students
• Help students with Police registration procedures
• Enrol each student in college, making sure all appropriate documents and information are collected in a timely manner
• Input & update student data on to the CRM system
• Update student attendance records on a daily basis
• Assist with general administration duties
• Prepare student certificates
• Post current events and photographs on social media
• Report any maintenance to relevant departments
• Issue student cards
• Comply with UKVI and British Council requirements
• Maintain student files
• Assist students with general enquiries, including accommodation
• Deal with students’ complaints as per the company’s policy and escalate when necessary
• Participate in all mandatory training for Health and Safety and Safeguarding, as advised by the College policy and through the instruction of the appropriate line manager
• Comply with the induction process required either as a new member of staff or directly conducting induction training if required
• Support other colleagues in their induction and encourage engagement
• Monitor attendance daily, paying special attention to specific groups such as under aged students and other groups according to their sponsor’s demands
• Issue attendance/lateness warning letters according to the Attendance Policy
• Process official documents to authorise students’ absences according to the authorised absences policy
• Book students’ holidays in accordance with the college’s holiday policy
• Assist the Student Support Manager and the Finance Department chasing outstanding balances
• Carry out any other ad-hoc duties which may occur from time to time and are considered to be within the post holder’s capability

Level 3 Business Administrator apprenticeship standard, including:

• Knowledge, Skills & Behaviours
• End-Point Assessment

Possibility of a full-time position upon successful completion of the apprenticeship.